The owner who closed at 10pm — we kept watching
The ordering flow we monitor while you sleep
A restaurant doing $5K/week in online orders loses roughly $180 when ordering goes down for six overnight hours. A Shopify store doing $15K/week loses roughly $500. Meridian Watch starts at $400 a month. The math works the same way for both.
Shopify, WooCommerce, Toast, and Square all push updates overnight. Most go fine. When one doesn't, the failure window opens at 10pm and closes when someone shows up to work at 8am. That's the window we cover.
Flat monthly rate · No per-incident billing · No long-term contract
For restaurants, online stores, and agencies who need overnight eyes without a full-time tech person
Most restaurants and e-commerce brands have nobody watching their ordering system or store after close. When a Shopify plugin update breaks your checkout at 11pm, when a Toast integration conflicts after an overnight push, when your WooCommerce payment gateway quietly fails — nobody finds out until the morning rush is already underway..
Meridian Watch changes that. We monitor your site and ordering system through the overnight window, respond to alerts within 15 minutes, fix what we can directly, and hand off anything bigger with a complete brief so nothing starts cold at 8am.
Monthly retainer from
$400
$13 a day. Less than one missed delivery order.
Flat monthly rate. No per-incident billing. No setup fee. You know the exact cost before the first alert ever fires.
→ Get Started Compare Both PlansOnboarding in under a week · Coverage starts immediately
Month-to-month · No long-term contract · 30 days notice to cancel
What's included — every month, every night
24/7 Uptime Monitoring
Configured on your key URLs — homepage, ordering page, checkout. Alerts route to us overnight, not to your personal phone.
Overnight On-Call Response
When an alert fires during your overnight window we're on it within 15 minutes. Response is built into the plan — never billed separately.
First-Response Triage & Fixes
Plugin conflicts, SSL errors, redirect loops, broken pages from update conflicts — most common overnight failures have known fixes. We apply them.
Platform Status Tracking
We watch the Toast, Square, and Shopify status pages. When a platform has an outage, we know before your staff does — and before you get a confused customer call.
Escalation with Full Context
If something needs your developer, we hand off a complete incident brief — what broke, when, what we tried, what the likely fix is. They're solving, not starting from scratch.
Morning Status Report
Before 8am, every morning. One line if everything stayed green. Full timeline if something happened. You start your day knowing — not guessing.
Slack or Text Escalation
For serious incidents, we reach you directly via your preferred channel. Not a ticket queue that waits for business hours.
Monthly Uptime Summary
Total uptime percentage, incidents logged, response times, resolutions applied. Your documentation, not just our memory.
This plan is right for you if —
"We run a restaurant / online store and we're tired of finding out about overnight failures from customers the next morning."
Standard uptime monitoring checks whether a URL responds. That's not enough for online ordering or e-commerce. Your site can be "up" — returning a 200 status — while your checkout is completely broken. Payment step errors, menu items failing to load, cart silently not completing, shipping calculator returning nothing. These don't trigger uptime alerts. Your customers experience them and leave.
Standard uptime monitoring checks whether a URL responds. That's not enough for online ordering. Your site can be "up" while customers can't complete an order — payment step throwing an error, menu items not loading, cart silently failing at checkout. These don't trigger uptime alerts. Your customers see them and leave.
Meridian Commerce runs functional checkout monitoring — synthetic order flow checks that move through your actual ordering process the way a real customer would. We catch the failures standard tools miss entirely, and we prioritize by revenue impact, not by which alert technically fired first.
★ Recommended for Online Ordering · From
$600
Under $20 a day. One protected Friday night pays the month.
Includes everything in Meridian Watch plus Toast, Square, and Shopify-specific checkout flow monitoring and payment triage.
→ Get Started Compare Both PlansOnboarding in under a week · Coverage starts immediately
Month-to-month · No long-term contract · 30 days notice to cancel
Everything in Meridian Watch, plus —
Functional Checkout Flow Monitoring
Synthetic checks that move through your actual ordering process — add to cart, proceed to checkout, payment step. We detect what uptime tools miss.
Payment Gateway Error Response
Stripe, Square, Toast Payments, Shop Pay — payment failures have known failure patterns. When one fires overnight we run the diagnostic before it compounds into hours of lost orders.
Menu & Ordering Flow Failure Detection
Prices missing, items showing unavailable, add-to-cart silently failing — we monitor the customer ordering experience, not just whether pages technically load.
Toast, Square & Shopify-Specific Triage
Each platform fails differently. Your triage playbook is built for your specific platform and integration stack — not a generic e-commerce template applied to everyone.
Revenue-Loss Incident Prioritization
A broken checkout gets addressed before a slow image load. We triage by what costs you orders, not by which technical alert happened to fire first.
App & Integration Conflict Detection
When an overnight update breaks a third-party integration, we identify the conflicting app and either fix it directly or hand off a specific, actionable diagnosis.
This plan is right for you if —
"We run a store or restaurant doing serious online volume and every hour of checkout downtime is revenue we don't recover."
What's covered
01 — Core
Meridian Watch
From $400/mo · $13/day
02 — Ordering ★
Meridian Commerce
From $600/mo · <$20/day
24/7 uptime monitoring
Overnight on-call response (<15 min)
First-response triage & common fixes
Toast, Square & Shopify status tracking
Escalation with full incident brief
Morning status report (every day)
Monthly uptime summary
Functional checkout flow monitoring
Payment gateway error response
Menu & ordering flow failure detection
Revenue-loss incident prioritization
App & integration conflict detection
Platform support is real but it's focused on their own system, operates on a ticket basis, and doesn't cover your third-party integrations, your checkout flow's interaction with other apps, or your store's overnight window specifically. Toast isn't watching your Shopify checkout. Shopify support isn't monitoring your Toast integration. Meridian covers what platform support doesn't: the overnight window, the integration layer, and the functional ordering or purchase experience that platform support doesn't monitor.
Possibly, and we'll tell you on the intake call if we think the math doesn't work for your situation. The honest threshold: if you're doing under $1,000/week in online orders or sales, the ROI case is thinner. Above that, one protected night of orders or sales typically covers the monthly cost. We don't have a financial incentive to sign clients who won't get clear value — it just creates churn on both sides.
Watch monitors whether your site is up and responds when it isn't. Commerce monitors whether a customer can actually complete an order — from browsing your menu all the way through placing and paying for it. The difference matters because a site can be "up" while checkout is completely broken. If online ordering is a meaningful revenue stream, Commerce is the right plan. If you have a website that mostly serves information and a contact form, Watch is the right starting point.
No. Month-to-month. 30 days notice to cancel — that window lets us close out cleanly, document everything for your records, and hand off the monitoring configuration so nothing disappears. No cancellation fee, no penalty. We're confident in the coverage and don't need a contract to keep clients who are getting value.
The intake call is 30 minutes. We'll walk through your platform, your ordering or sales volume, and whether the coverage makes sense for your situation. If it doesn't, we'll tell you directly — and point you toward what does.
→ Start the ConversationNo long-term contract · Onboarding in under a week · Month-to-month